Software support services are generally technical support delivered for specific products. The technical support service at each enterprise can be built in various ways, meaning the implementation of support processes. There are several models of support service, such as centralized, local, and virtual, as well as with a single call center, multiple centers, etc. The technical support service can be designed both to serve external customers (e.g., outsourcing computer maintenance) and internal (a subdivision of the IT department at large enterprises). Such services involve profits from long-term technical-support contracts or pay-as-you-go, incident-based support. They may refer to the setup of software upgrades, migrations for basic software releases, and support for custom apps.
Managed IT Services and Support With IntelliSoft
Gain Access to Top IT Expertise, Cut IT Costs, & Enhance Operational Efficiency!
Managed services is an outsourcing model that involves outsourcing IT services to a provider for 24/7 remote maintenance and support. The consumption volume is flexible: your resources are increased or decreased as the need arises. You don’t need any capital expenditure on IT.
Perks You Obtain with Our Advanced IT Support
We Provide IT Support at All Levels
IT Supported by Us
Operating Processes Improvements
- Infrastructure enhancement plans
- Config management database
- SOPs for change, threat management, and reporting
- Network infrastructure blueprints
Guides for Users
- User manuals
- A knowledge portal
- Support reports
- Root cause analysis
- Safety evaluation reports
- Health check reports
- Service level reports
Compliance with Industry Standards
- Compliance line-up plans
- Evaluation of compliance with HIPAA, PCI DSS, etc
- User satisfaction evaluations with the
- CSAT agenda necessary to improve business
Download Extended Portfolio with Our Previous Projects
Check projects that our experts delivered for clients from various industries.
Remember that our service desk evaluates the urgency and influence of every tech obstacle on your company. We’ll set priorities with respect to your business goals and solve them in the best possible way step-by-step.
- Root cause evaluation
- Issue tracking
- First-call resolution objective with prioritized escalation
- Comprehensive use reporting
All Your Requirements & Technologies Covered
- Round-the-clock infrastructure management & control
- Inclusive Service Desk maintenance (distant, prompt help via phone and email)
- Automated updates and patch management
- All business tech-supported
- Fully controlled security and backups
- Distant and on-site alternatives
- Reactive desk-side support
- Third-party supplier management for the third-party tech
- Bespoke preventative ransomware protection
- Reports send every month
- Asset and licensing management
What Managed IT Services Does IntelliSoft Offer?
Distant IT Support
Computer maintenance (IT outsourcing) includes a set of actions in which the customer outsources maintenance ща all the computer equipment and software of the enterprise, allowing it to avoid hiring a separate staff system administrator and, at the same time, obtaining highly qualified services for the workplace administration. IntelliSoft support tech services involve software setup, cloud services, repairs of apps, improved troubleshooting, and keeping your staff up and running without huge expenses.
As the demand for cloud-oriented services grows, the majority of assignments are carried out distantly. However, on-site support still makes sense in some instances. If our experts cannot solve any of your issues at a distance, it is not a problem for us to send one of our engineers right to your company.
Server and Workstation Management
Many workstation users are not IT professionals. In such a case, they need a reliable computer with the uninterrupted operation of its applications that can use network resources. For the average user, the network should be simple (within the limits of security standards). To implement the simplicity, installation, and configuration of different applications, you need a system or network administrator. In small networks with a small number of nodes, the administrator can come to each workstation and configure it for regular operation in person. However, if the network has hundreds or more nodes, the administrator may not have time to approach each station physically. IntelliSoft can take over responsibility for this critical task.
Network Monitoring and Managementе
Wish to keep your information technology environment running at top performance? IntelliSoft offers wired and wireless network monitoring and management, monitoring of the entire lifecycle of network equipment, inventory, and management, improving the stability of the information network, reducing the time of deployment of new equipment, expansion and modernization of the network,
seamless integration into a network built on our equipment, etc.
Access to round-the-clock cybersecurity protection is why companies recruit Managed IT Service Providers. Not so many businesses possess the resources to resist cyber threats efficiently.
Backup and Disaster Recovery (BDR)
IntelliSoft offers comprehensive storage solutions for enterprise backup requirements. Whether it is a block or file transfer environment or if you require capacity at the PB+ level, you can find the right solution for your business from the EonStor DS family of SAN storage, GS unified storage, and CS scalable shared storage. In addition, we can come up with storage systems that would support local, remote, and cloud backups to protect your data around the clock.
How to Decide If You Need a Managed IT Service Provider
- Reduced IT costs
- Better allocation of resources
- Highly coherent pricing structure
- Concentration on expansion opportunities
- Increased effectiveness of business operations
- The most recent, innovative tech solutions
Frequently Asked Questions (FAQ)
We deal with a diversified tech stack to meet the requirements and expectations of every client. Our team knows that information technology is a basis of a good business plan. IntelliSoft delivers an encompassing strategic IT partnership.
The most popular types of IT services out there include:
1. Managed IT Service
To manage an information technology staff, a company should spend plenty of resources. It is a challenge for many organizations to run a full IT infrastructure. With respect to your budget, you can select a managed service. However, when choosing a service from IntelliSoft, the company can cut expenses.
That is when service providers assist clients with some basic business IT assignments, such as system control and software application.
That is when our team offers the main information technology maintenance along with trickier tech services.
That is when a customer obtains the support involved in the low-level and middle-level phases with the maintenance of data analytics.
2. On-Demand IT Support
On-demand IT support is the maintenance and modernization of the IT infrastructure in the enterprise. The service is provided by outsourcing companies that have the necessary staff of engineers. Support is expressed in the professional management of hardware and software used for the correct course of business processes.
Organizations of any size might be interested in IT outsourcing. New companies need prompt setup of computer equipment and stable work of their IT department. Small businesses cannot always allocate one or more staff units for IT infrastructure development and maintenance. Large businesses have problems with data growth and maintenance of remote offices and branches.
Depending on the customer requirements, our skilled IT support is provided in several formats, determining the cost of services. For some, remote technical support and advice, as well as the regular arrival of an experienced engineer, is enough, while others may need constant monitoring and participation in the work of the IT infrastructure.
3. Cloud Services
A cloud service is a business automation application that does not require installation on a computer or another device. User data is stored in the “cloud” and can be accessed from any device from anywhere. The benefits of such services include online business monitoring, easy network management, website integration, integration with other programs and services, data security, cost-saving, reliability, confidentiality, versatility, and easy start.
- Ongoing access to technical assistance
- Customer retention
- Fast response to bugs and potential failures
- On-time reports on the recent tech innovations and trends
- Higher security
- More time for core business activities
- Increased staff efficiency and productivity
- Improved decision-making processes
To make the right choice, it is crucial to take into account the following questions:
What is your staff’s skill level?
What is your call volume?
Are there/Should there be multiple in-house tiers?
Should you outsource Tier 1?
The best idea is to outsource your IT support to provide the support of a premium level.
We expand your infrastructure and services, taking into account business needs and budget. Your services are managed by a team of qualified engineers, system administrators, and developers instead of a single IT specialist if you want.
We are focused not on hourly work as a result but on the final value for the client. That is the economic efficiency indicator every business wants to get from its IT services.
You won’t have to think about how your infrastructure works and develops. IntelliSoft takes care of that with your needs and goals in mind. We guarantee high quality and availability of the IT services whenever you need them!