Last-mile delivery software typically has the following key components and architecture:
Dispatcher/Routing Module
This module helps build optimized delivery routes based on customer locations, order details, vehicle availability, and driver schedules. It uses algorithms like Traveling Salesman Problem, Vehicle Routing Problem, and Dynamic Programming to generate the most efficient routes. It often integrates with maps and navigation APIs to get real-time traffic data and update routes accordingly.
Driver/Fleet Management
This component manages the fleet of delivery vehicles and drivers. It tracks the location and status of each driver in real-time, allowing the dispatcher to monitor and reassign tasks as needed. It may include features like electronic proof of delivery, driver performance tracking, and automated status updates.
Customer-Facing Portal
This is the interface that allows customers to place orders, track their deliveries, and receive notifications. It may include features like estimated delivery times, order history, and the ability to provide feedback or request changes. This portal is often integrated with the backend systems to provide a seamless customer experience.
Warehousing and Inventory Management
This module manages the storage and distribution of products from the warehouse to the delivery vehicles. It tracks inventory levels, processes orders, and ensures timely fulfillment. It may integrate with other enterprise systems like ERP or order management software.
Analytics and Reporting
This component provides insights and data-driven decision-making tools for the logistics team. It generates reports on delivery performance, driver productivity, customer satisfaction, and other KPIs. It may use predictive analytics to forecast demand and optimize operations.
Integration and APIs
Last-mile delivery software often needs to integrate with various other systems, such as e-commerce platforms, payment gateways, and third-party logistics providers. This is facilitated through a robust set of APIs that allow for seamless data exchange and process integration.